DELIVERY AND RETURNS
This document sets out the Terms & Conditions when of purchasing on Lingerieandleisure.co.za and is applicable to South African customers only.
Lingerie & Leisure reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from the Lingerie & Leisure retail store. Lingerie & Leisure cannot be held accountable, or provide refunds or exchanges, for purchases made outside of the Lingerie & Leisure retail store or lingerieandleisure.co.za
If you do not understand the below Terms & Conditions, or if you have any questions, please mail any queries to email@example.com
Delivery within South Africa is free for orders over R499. Orders under R499 will be charged a R99 delivery fee.
Please note, deliveries to rural areas, game reserves and mines may increase the delivery cost.
We only deliver within South Africa.
lingerieandleisure.co.za delivers only to addresses within South Africa.
Please Note: We do not deliver to PO Boxes as our shipping providers require a signature upon receipt.
DELIVERY TIME FRAMES
Goods purchased on lingerieandleisure.co.za will receive a tracking number sent upon dispatch to the order email address and be delivered by our couriers within 3-5 working days after dispatch.
Please note, deliveries to rural areas, game reserves and mines may add additional days to the delivery time frames.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or circumstances beyond our control. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
Please provide an address where there will be someone to receive your purchase during office hours as our Courier requires a signature upon receipt. If a work address is provided, the courier requires the business and receivers’ names.
Once an order has been dispatched, Lingerie and Leisure is unable to amend delivery location or redirect parcel.
ONLINE RETURNS & EXCHANGES POLICY
Our Returns Policy is in addition to your rights under South African Consumer Law.
Lingerie & Leisure wants to ensure that you are completely satisfied with your purchase. If you change your mind about an item purchased on lingerieandleisure.co.za, you are entitled to a refund within 15 days of receipt should it meet the below requirements:
– Proof of purchase needs to be included
– Tags attached
– Garment in original condition, including unworn and unwashed
– Due to hygiene we cannot accept returns on items that have been worn. Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
– For all returns requests please send a detailed email to firstname.lastname@example.org to make arrangements. Lingerie & Leisure does not accept returns sent separately.
RETURNS OF GOODS PURCHASED ON PROMOTION
Any goods that have been purchased on a promotion can be returned for a store voucher that may be redeemed in-store or online
RETURNS DELIVERY ADDRESS
Please direct all return or exchange packages to:
Lingerie & Leisure
Shop 35 Upper Level
Bryanston Shopping Centre
Cnr William Nicol Dr & Ballyclare Dr
Refunds will be processed using the same method as the original payment, within 5 business days of Lingerie & Leisure receiving the return parcel. Notification will be sent to the provided email address at the time of the transaction.
PLEASE NOTE: Lingerie & Leisure cannot be held accountable for banking institution processing timeframes.
EXCHANGES OR REPLACEMENTS
Our online system unfortunately cannot handle exchanges and replacements, but you can return items for a refund and in the meantime shop for a more suitable item online. Alternatively, you can return your items, wait for your refund and then shop for a more suitable item online.
It is the safer option to immediately shop your replacement since we cannot reserve any stock and in the popular styles, the stock might not be available later.